Frequently Asked Questions

Selling your tech with Selle is incredibly simple and entirely hassle-free!

1. Get a live quote: Browse our catalogue, select your model and condition, and see your guaranteed cash offer instantly on screen.
2. Choose your handover: Book a local doorstep collection (Merseyside) or use our free tracked mail-in service (Rest of UK).
3. Get paid instantly: Local collections are paid on the spot via bank transfer. Mail-in orders are paid the exact same day your device arrives at our facility.

Finding out your device's value takes seconds. Simply head to the Sell section, select your exact model, storage size, and condition. Our live pricing system will immediately calculate your guaranteed valuation—no waiting around for emails or manual reviews.

We accept trade-ins from anywhere in the UK using our secure, free mail-in service. If you are located in Liverpool, The Wirral, or the wider Merseyside region, you also have the exclusive option of booking our free same-day mobile collection service directly to your door.

Yes, absolutely 100% free for Merseyside residents. There are no hidden fees, call-out charges, or deductions made from your final payout. The price you lock in online is the exact amount you will receive at your door.

If you live outside Merseyside, simply lock in your price online and select the mail-in option. We will provide you with a free, fully tracked postage label. Securely package your device, drop it off at your local post point, and we will pay you the exact same day it arrives and passes our quick diagnostic check.

We buy a massive range of consumer tech! While our primary focus is on mobile phones (including all Apple iPhone and Samsung Galaxy models), we also buy Apple iPads, Samsung Galaxy Tabs, other Android tablets, smartwatches, and gaming consoles.

Absolutely! Unlike major high-street trade-in chains that reject damaged electronics, we welcome them. Simply select "Poor" or "Faulty" when getting your quote. We buy devices with completely smashed screens, cracked back glass, dead batteries, or faulty charging ports.

Your data security is our top priority. We recommend factory resetting your device before handover/postage. Once purchased, every device handled by Selle goes through a mandatory secondary data-sanitization check to ensure absolutely no personal files, photos, or accounts remain.

Yes, please. All activation locks, iCloud accounts, and Google/Samsung profiles must be completely removed before we can purchase the device. If you are struggling to do this locally, our driver can walk you through it. For mail-in orders, devices cannot be processed until the accounts are signed out.

We pay via Instant Bank Transfer. For local collections, the funds are cleared into your account while our driver is standing with you. For mail-in orders, the transfer is executed the same day your device arrives and passes testing.

We always strive to honor our original quotes. If our local driver or mail-in technicians discover an unmentioned fault, we will provide a revised offer explaining the issue. There is no pressure—if you decide not to accept the revised offer locally, we part ways as friends. If it is a mail-in order, we will return your device to you completely free of charge.

Yes, to comply with trade regulations and prevent the resale of illegal property, we require all customers to show a valid form of photo identification (such as a Driving License or Passport) at the time of exchange or alongside their mail-in details.

Absolutely not. Selle operates a strict zero-tolerance policy against handling stolen, blacklisted, or lost property. Every device we buy undergoes a mandatory database check using its unique IMEI against the National Cellular Registry (CheckMEND).