Frequently Asked Questions

Selling your tech with Selle is incredibly simple and entirely hassle-free!

1. Get an instant quote: Message us or use our online form to tell us your device model and its condition.
2. Book a collection: If you are happy with the price, pick a time slot that suits you.
3. We come to your door: One of our local drivers will come directly to your house or workplace.
4. Get paid on the spot: We run a quick 2-minute test on the device to verify the condition and transfer the cash directly to you before we leave. No mailing, no waiting, no hidden fees.

Yes, absolutely 100% free. There are no hidden fees, call-out charges, or deductions made from your final payout for the travel. The price we quote you is the exact amount of cash or bank transfer you will receive at your door. We cover all fuel and travel costs ourselves to provide you with the most convenient way to sell tech across our regions.

We offer same-day mobile collection across the entirety of Liverpool, The Wirral, and the wider Merseyside region. Whether you are located right in Liverpool City Centre, over the water in Birkenhead or West Kirby, up in Crosby, or across in St Helens, our drivers travel directly to you. If you have a Merseyside postcode, we've got you covered.

Finding out your device's value takes less than 30 seconds. Just send us a direct message or drop your details into our contact page with the exact model, storage size (e.g., 128GB), and a quick, honest description of its condition (whether it's pristine, scratched, or completely smashed). We will reply almost instantly with a guaranteed, highly competitive local market valuation.

We buy a massive range of consumer tech! While our primary focus is on mobile phones (including all Apple iPhone and Samsung Galaxy models), we also buy Apple iPads, Samsung Galaxy Tabs, other Android tablets, smartwatches, and gaming consoles. If you have multiple old devices gathering dust in a drawer, you can bundle them together for an even bigger payout.

Absolutely! Unlike major high-street trade-in chains or networks that outright reject damaged electronics, we welcome them. We buy devices with completely smashed front screens, cracked back glass, dead batteries, faulty charging ports, or heavy cosmetic wear. Don't throw your broken tech away—it is still worth real cash with us.

Your data security is our top priority. We always recommend resetting your device before we arrive, but our diagnostic checklist also includes confirming a factory wipe. Once purchased, any device handled by Selle goes through a mandatory secondary data-sanitization check to ensure absolutely no personal files, photos, or accounts remain behind.

Yes, please. All activation locks, iCloud accounts, and Google or Samsung profiles must be completely removed from the device before we can purchase it. If you aren't sure how to do this, or if your screen is completely broken making it hard to navigate, our driver can gladly talk you through how to remove the device remotely from your account using another phone or laptop during the visit.

We provide instant on-the-spot payouts the exact same moment we collect the device. You can choose to be paid via Instant Bank Transfer (which clears into your account while our driver is standing with you) or Cash. The testing is done right at your doorstep, and the money is handed over immediately—you will never part with your device without the payment landing in your hands first.

We certainly can. We understand that staying at home waiting for a slot doesn’t always fit around a busy schedule. Our local drivers can seamlessly meet you at your office or workplace during your break, or even at a secure, mutually agreed public location within our coverage zone. Just let us know your preferred address when booking your slot.

We always strive to honor our original quotes. However, if our driver runs the on-the-spot test and discovers an unmentioned fault (like a non-working camera or a different storage size), they will explain the issue and provide an updated offer right there. There is absolutely no pressure—if you decide not to sell, the collection remains completely free and we part ways as friends.

Yes, to comply with local trade regulations and prevent the resale of illegal property, we require all customers to show a valid form of photo identification (such as a Driving License or Passport) at the time of exchange. This quick confirmation keeps our local buying process fully safe, transparent, and secure for everyone.

Absolutely not. Selle operates a strict zero-tolerance policy against handling stolen, blacklisted, or lost property. Every single device we buy undergoes an immediate, mandatory database check using its unique serial and IMEI number against the National Cellular Registry (CheckMEND). If a device is flagged as lost, blocked, or stolen, we will refuse the purchase immediately and report the details to the appropriate authorities.